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FREQUENTLY ASKED QUESTIONS
What happens if I don't renew my domains??
There are several steps after your domain expires to safeguard you from losing any domains you want to keep.
Approximately 30 days prior to the domain expiration date, we begin sending reminders to you by email to the email address you listed with us. You will receive at least two reminders prior to the expiration date and one reminder within five days after expiration.
My domain is in "Redemption." What does that mean?
Once a domain goes into the redemption period it can be obtained by other parties. You may still be able to redeem the domain for up to 30-days by logging into your account and filling out a ticket in our Support system. The fee for reactivating a domain in the Redemption Period is $99.95 + the normal renewal fee. At the end of the Redemption Period the domain(s) will go into a 5-day delete cycle at the end of which they will become available for anyone to register.
There are errors in my account info. What do I do?
Login to your account. Update any incorrect fields in your account information through the “Change Account Info” or “Change Email Addresses” and make changes accordingly. Note: If you are still getting more than one consolidated notice even though the account IDs are the same it may be because your account information is different. By making the account information the same you will get one notice.
I am getting renewal notices for my domains at different email addresses?
This is probably because the email addresses on the contacts for each domain are different. To consolidate all of your renewal notices to arrive at one email be sure that your contact information is consistent for each domain.
How do I change the nameservers of my domain?
Login to your dashboard with your details.
Click on manage tab, Select the manage Domains. Click the book-like icon (manage domains) or the domain details you want to manage
Click on the Manage Name Servers tab.
Enter your name servers and save.
Can I transfer my domain after my domain expires?
No you cannot transfer your domain name to any registrar after expiry, unless it is renewed. From 30days to 60days after expiry, it goes into suspension, you will not be able to transfer the domain name unless renewed.
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